Great Customer Service
I contacted the folks at Cyclops to get some advice on how to keep my H7 bulb on my GS from overheating and powering down on hot days, while sitting in heavy traffic. Taryn, the nice sales lady who answered the phone transferred me to a tech for a solution. Darryl, the tech guy, explained that that the bulb shutdown and fault should not happen, even under hot conditions, and that the most likely cause was a faulty module. Even though my bulb was an older generation unit and was out of the warranty period, he said that they still had some in the shop and offered to send me a replacement module at no charge other than shipping costs. I’m very appreciative of the great customer service, their pleasant demeanor and assistance in resolving my issue. Now, I’m considering an upgrade to the new generation bulb in the next few months!
Reviewed by: Bob Rogers from Deptford, NJ on 8/5/2019